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ADAS and Windshield Calibration

What happens if ADAS recalibration is not performed or does not succeed?

Arizona requires written or electronic notice and directs the customer to a qualified facility when required calibration is incomplete.

The short answer

Arizona law requires the glass facility to notify both the customer and the customer's insurer electronically or in writing if a required recalibration was not performed or was not completed successfully. The notice must say that the vehicle should be taken to a manufacturer-certified dealership or another qualified glass facility capable of recalibrating the system to meet or exceed the manufacturer's specifications.

The facility may not bill the customer or insurer for glass, replacement or recalibration services that were not performed in accordance with those specifications. Keep the notice and arrange the required follow-up promptly. Until the system has been handled as the manufacturer directs, do not assume that a lack of warning lights means the affected features are accurate or available. Follow the owner's manual for any displayed warnings or feature restrictions, and continue to drive as the responsible operator; ADAS is assistance, not a substitute for attention and control.

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